Clubhouse Casino Responsible Gambling
Clubhouse Casino believes gambling should always be viewed as entertainment, not as a way to make money or solve financial problems. Games of chance involve risk, and outcomes are not guaranteed. Playing responsibly means setting personal boundaries, understanding the risks and taking action whenever gambling stops feeling enjoyable.
This responsible gambling policy explains the principles and tools that can help players maintain control. Clubhouse Casino encourages every customer to make informed decisions, use the available account safeguards and seek independent support whenever gambling becomes difficult to manage.
Our Responsible Gambling Commitment
Clubhouse Casino is committed to promoting a safe, transparent and responsible gaming environment for adults in Australia. We expect customers to use the website for leisure and to gamble only with money they can afford to lose.
Responsible gambling is a shared responsibility. We provide information and account features intended to support informed choices, while each player remains responsible for deciding whether gambling is suitable for them. No system can remove the possibility of loss, so customers should consider their personal circumstances before playing.
We also encourage players to take concerns seriously. Feeling pressure to recover losses, hiding gambling activity or spending more time and money than intended may indicate that additional support is needed.
When Gambling Becomes a Concern
Problem gambling can develop gradually and may affect finances, relationships, work, study and emotional wellbeing. A player does not need to experience every warning sign before taking a break or asking for help.
Possible indicators include chasing losses, borrowing money to gamble, using funds intended for essential expenses, gambling for longer than planned or repeatedly increasing stakes to achieve the same level of excitement. Other signs may include feeling restless when not gambling, neglecting responsibilities, concealing gambling activity or experiencing guilt and anxiety after playing.
If gambling feels difficult to control, stopping to review your behaviour is an important first step. Account limits, a temporary break or self-exclusion can create useful distance from gambling. Professional and independent support is also available for players and for people affected by someone else's gambling.
Assess Your Play and Set Limits
Before depositing or playing, consider how much time and money you can reasonably set aside for entertainment. Limits should be based on disposable income and must not interfere with rent, bills, food, savings, debt repayments or other essential commitments. The following options can help establish clear boundaries:
- Deposit limits - Set a maximum amount that may be deposited over a selected period. A limit can help prevent impulsive top-ups and encourage planning before play begins.
- Loss limits - Decide in advance how much you are prepared to lose during a period of play. Once that amount has been reached, stop playing rather than attempting to recover it.
- Reality checks - Use reminders to monitor how long you have been logged in and to review your activity. A prompt can help you pause and decide whether continuing remains appropriate.
- Cooling-off periods - Take a temporary break from gambling when you need time away from the website. This can be useful after an intense session or when you notice that play is becoming emotional.
- Self-exclusion - Request a longer-term restriction from accessing the gambling account when a more substantial break is required. Self-exclusion should be treated seriously and not bypassed by creating or using another account.
Limits are most effective when chosen before gambling takes place. Review them carefully, and do not increase them simply because of a losing session or a desire to continue playing.
Tools That Support Safer Play
Clubhouse Casino provides responsible gambling features through the website and account environment to help customers monitor and manage their activity. Depending on the account setting and the type of request, some controls may take effect immediately or may be subject to an applicable processing period.
- Account deposit controls allow customers to set a preferred maximum for deposits and reduce the risk of unplanned funding.
- Session and reality-check reminders help players keep track of time spent on the website and create opportunities to pause.
- Cooling-off options allow customers to step away from gambling for a defined period without treating the break as a permanent decision.
- Self-exclusion controls support customers who want to prevent access to their gambling account for a longer period.
- Account activity information helps players review deposits, withdrawals and gaming activity so that decisions are based on a clearer picture of personal play.
Players should use these tools proactively rather than waiting until gambling has caused financial or personal harm. If you are unsure which option is appropriate, contact Clubhouse Casino before continuing to play.
Finding Independent Help
If gambling has become difficult to control, seek professional help as soon as possible. Speaking with a qualified counsellor or support service can help you understand the behaviour, address financial or emotional effects and develop practical steps for recovery. Support is also available to family members, friends and others affected by a person's gambling.
For assistance with Clubhouse Casino account-related responsible gambling options, contact [email protected]. This contact route is for questions about the website and available account controls, not a replacement for independent counselling or crisis support.
The following organisations are independent external support services. They are not partners of Clubhouse Casino and are not operated by Clubhouse Casino:
- Gambling Help Online provides information, guidance and support for people experiencing gambling concerns and for those close to them.
- Australian Government - Gambling Support Services provides information about support options and services available in Australia.
- The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling.
If you believe you or another person is in immediate danger, contact the appropriate emergency service in your location. Gambling support services can assist with gambling-related concerns, but urgent safety matters require immediate assistance.
Keeping Gambling Away From Minors
Only individuals aged 18 or older may use the Clubhouse Casino website. Underage gambling is not permitted. Customers must not allow a minor to access their account, use their payment method or play on their behalf.
Account credentials must be kept private and devices used for gambling should not be left accessible to children. If you believe a minor has accessed an account or used the website, stop the activity and contact Clubhouse Casino promptly so the matter can be reviewed.
Adults are responsible for taking reasonable steps to prevent children from viewing or using gambling services. Age restrictions protect young people from the financial and emotional risks associated with gambling.
Parental and Device Safeguards
Parents and guardians can use device-level and network-level controls to help restrict access to gambling websites. Available settings differ between devices, operating systems and internet providers, so review the controls offered by the products used in your household.
- Use password protection on phones, tablets and computers, and avoid sharing those passwords with children.
- Enable parental controls, content filters or website restrictions where these features are available.
- Keep payment cards, digital wallets and account credentials secure and out of reach.
- Supervise shared devices and log out of gambling accounts after each session.
- Discuss the risks of gambling in an age-appropriate way rather than treating access controls as the only safeguard.
These measures can reduce accidental access, but no technical control is guaranteed to prevent every attempt to reach online content. Ongoing supervision and secure account practices remain important.
Practical Ways to Stay in Control
The following habits can help keep gambling within planned limits and preserve its recreational purpose:
- Set a budget before you play and treat it as an entertainment expense, not an investment.
- Never gamble with money needed for household costs, debts, education, savings or daily living.
- Decide how long you will play and take regular breaks away from the screen.
- Do not chase losses or increase stakes because you believe a win is due.
- Avoid gambling when you are angry, distressed, tired, intoxicated or trying to escape personal problems.
- Keep gambling separate from financial planning and never borrow money to continue playing.
- Do not rely on gambling winnings to pay bills or create a regular income.
- Review your deposits, losses and time spent periodically, and act early if your behaviour changes.
- Tell someone you trust about your limits if you find it difficult to maintain them alone.
- Take a break or request self-exclusion when gambling no longer feels controlled or enjoyable.
Keeping This Policy Current
Clubhouse Casino may review and update this responsible gambling policy to reflect changes to the website, account tools, available support services or relevant operating practices. Any revised version will replace the previous version when published on the website.
Players should review this page periodically so they remain familiar with the responsible gambling information and safeguards available to them. Using the website after an updated policy has been published may indicate that the player has read and understood the revised information, subject to any rights or requirements that apply.
If you have questions about the responsible gambling features described here, review your account settings and contact Clubhouse Casino before continuing to play. Responsible gambling should remain a priority throughout every interaction with the website.
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