Clubhouse Casino Privacy Policy
Clubhouse Casino respects the privacy of people who visit our website, create an account, use our services or contact our support team. This Privacy Policy explains what information we may collect, why we use it, how it may be shared and the choices available to you.
This policy applies to Clubhouse Casino services made available to customers in Australia who are aged 18 or over. It should be read together with any applicable terms, notices or consent requests presented when you use our website or services.
Information We May Collect
The information we collect depends on how you interact with Clubhouse Casino. Some information is provided directly by you, while other information is collected automatically when you use our website.
- Identity and account details, such as your name, date of birth, username and account credentials.
- Contact information, including your email address and other details used to communicate with you.
- Verification information needed to confirm identity, age, account ownership or eligibility to use our services.
- Transaction and gaming information, such as deposits, withdrawals, bets, bonuses, account balances and activity records.
- Technical information, including your IP address, device type, browser, operating system, language settings and general location information.
- Communications and support records, including messages, requests, feedback and information you provide when investigating an account or service issue.
You should only provide information that is accurate, current and relevant. Where you provide information about another person, you should have a lawful basis or permission to do so.
How We Use Your Information
Clubhouse Casino uses personal information for purposes connected with operating, securing and improving our services. These purposes may include:
- Creating and administering your account.
- Processing deposits, withdrawals and other account transactions.
- Conducting age, identity and account verification checks.
- Providing customer support and responding to enquiries.
- Monitoring activity to help prevent fraud, misuse, unauthorised access and other harmful conduct.
- Managing responsible gambling tools, account restrictions and customer protection processes.
- Maintaining website functionality, analysing performance and developing improvements.
- Sending service-related messages, including security alerts, account notices and important policy updates.
- Sending promotional communications where permitted and where any required consent has been obtained.
- Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
We may combine information collected from different interactions where this is reasonably necessary for these purposes. If you do not provide information required to establish or operate an account, some services may not be available to you.
Cookies and Similar Tools
Our website may use cookies, pixels, tags, software development tools and comparable technologies. These technologies can place or read information on your device and help us recognise returning visitors, remember preferences and understand how the website is used.
- Essential technologies support account access, security, navigation and core website functions.
- Preference technologies remember settings and choices made during your visit.
- Analytics technologies help us assess traffic, performance and user interactions.
- Marketing technologies may help measure campaigns or present more relevant communications where permitted.
Your browser may allow you to block or delete cookies. Disabling certain technologies can affect website performance, account functionality or the availability of particular features. Where required, we will provide information or choices about non-essential technologies through the website.
When Information Is Shared
Clubhouse Casino does not treat personal information as public information. We may disclose relevant information to selected recipients when needed to provide services, protect customers or meet legitimate business and legal requirements.
- Payment providers and financial institutions involved in processing transactions.
- Identity verification, fraud prevention and security service providers.
- Technology, hosting, analytics, customer support and other suppliers that help operate the website.
- Professional advisers, auditors, insurers and business partners where appropriate.
- Authorities, courts or public bodies when disclosure is required or reasonably necessary under applicable law.
- Other parties involved in a corporate transaction, such as a restructuring, sale or transfer of business assets, subject to appropriate safeguards.
Service providers may process information only for agreed purposes and may be subject to confidentiality, security and data handling obligations. We do not authorise third parties to use your information for unrelated purposes without an appropriate basis.
Protecting Personal Data
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods and staff awareness practices.
No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account or device has been compromised. We may restrict access or take other protective steps when we identify a security concern.
Access to personal information is limited to people and providers who need it for an authorised purpose. Our security practices may change as technology, threats and operational requirements develop.
How Long We Keep Information
We retain personal information only for as long as it is reasonably required for the purposes described in this policy, including account administration, dispute handling, security monitoring and business records.
The retention period may depend on the type of information, the nature of our relationship with you, whether an account remains active, and whether information is needed to resolve a complaint or investigation. Certain records may need to be kept for longer to meet applicable legal, regulatory, tax, accounting or fraud prevention requirements.
When information is no longer required, we may securely delete it, anonymise it or place it beyond practical use. Backup copies may remain for a limited period while routine deletion processes are completed.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights relating to the personal information Clubhouse Casino holds about you. These may include the ability to:
- Request access to personal information we hold about you.
- Ask us to correct information that is inaccurate, incomplete or outdated.
- Object to or request limits on certain uses of your information.
- Withdraw consent where processing is based on consent, without affecting earlier processing.
- Unsubscribe from promotional messages by using the available opt-out method.
- Raise a concern about how your information has been handled.
These rights are not absolute and may be subject to verification, exemptions or other limitations. We may ask for information to confirm your identity before responding. Requests should clearly describe what you are seeking so that we can assess and handle them efficiently.
External Services and Providers
Our website may connect with services operated by third parties, including payment platforms, verification providers, analytics tools, advertising services and social media features. These providers may collect or receive information under their own privacy notices and terms.
Clubhouse Casino is not responsible for the privacy practices of independent third-party websites or services that we do not control. Before submitting information through an external service, you should review its privacy documentation. Links or integrations do not necessarily mean that Clubhouse Casino endorses every practice or content provided by that service.
Some third-party tools may use cookies or similar technologies on our website. Their operation may be subject to settings, permissions or choices provided by the relevant provider or through your browser.
International Data Handling
Some suppliers or service providers supporting Clubhouse Casino may process information in countries outside Australia. If personal information is transferred internationally, we will take reasonable steps to address privacy, security and confidentiality risks in accordance with applicable requirements.
International processing may be necessary for hosting, payments, verification, technical support, fraud prevention or other services. The protections available in another country may differ from those in Australia. By using our services, you acknowledge that information may be handled internationally where this is necessary for the purposes described in this policy, subject to applicable safeguards.
Changes to This Policy
We may update this Privacy Policy when our services, technology, business practices or legal obligations change. The revised version will be made available through the relevant Clubhouse Casino website or service.
Changes will generally apply from the date they are published unless a different effective date is stated. We encourage you to review this page periodically. If an update materially affects how information is handled, we may provide an additional notice where appropriate.
Contact and Privacy Enquiries
If you have a question about this Privacy Policy, want to make a privacy request or believe your information has been handled incorrectly, please contact Clubhouse Casino at [email protected]. Include enough detail for us to understand your request, but do not send unnecessary passwords, payment credentials or other sensitive information.
We may need to verify your identity before providing information or changing account details. We will consider each enquiry carefully and respond within a reasonable period, subject to the nature of the request and any applicable legal or security requirements.
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